News Archive

2020-02-23 - Upcoming server maintenance

On 2021-03-02 07:00-19:00 UTC the Emma servers will be migrated to a new hosting environment

Only minor disturbances are expected during this change:

 - New user registration functionality will be disabled
 - Forgot password functionality will be disabled

2020-02-09 - Issues with dongle requiring Emma services

A new version of Emma was released 2021-02-08. If you are among the users having issues with the dongle requiring Emma services after the release please consider below: 

  1. As of 2021-02-08 traffic towards https://cs.secs.sonymobile.com/* (port 443) must be allowed in your firewalls.
  2. As of 2021-02-08 the 64-bit version of Emma Activation Dongle Software must be used. Download page: https://software.sonymobile.com/www/activation_dongle_software.html

In Windows 10 please do the following to check if your Activation Dongle Software is 32-bit or 64-bit: Open Settings -> Apps -> Search for SafeSign

If the application is named SafeSign 64-bits you have the right version; if not please uninstall it and install the 64-bit version (available from the link above).

2020-02-08 - Release 21w06.1(2.21.2.202101271636)

08:00-09:00 UTC

As of February 8th 2021 Emma does no longer support 32 bit operating systems

2021-01-18 - Release 21w03.1(2.21.1.202101081229)

08:00-09:00 UTC

2020-12-14 - Release 20w51.1(2.20.12.202012092120)

08:00-09:00 UTC

2020-11-16 - Release 20w47.1

08:00-09:00 UTC(2.20.11.202011060836)

2020-11-10 - Phasing out support for Windows 32-bit OS

The Emma support for Windows 32-bit operating systems is about to be phased out. As of February 8th 2021 the 32-bit operating systems will no longer be supported. From November 16th Emma users on 32-bit operating systems will receive a heads-up warning about the 32-bit OS soon to be unsupported. Any Emma user on a 32-bit OS is recommended to migrate to Windows 10, 64-bit as soon as possible.

2020-10-19 - Release 20w43.1

08:00-09:00 UTC(2.20.10.202010081815)

2020-10-14 - Upcoming Maintenance 2020-10-14 16:00-18:00 UTC

A necessary network change will be implemented 2020-10-14 16:00-18:00 UTC. Intermittent disturbances expected during this time period.

2020-09-28 - Release 20w40.1

08:00-09:00 UTC(There is no update on EMMA client, only EMMA Server part will be updated.)

2020-09-07 - Release 20w37.1(2.20.9.202008271427)

08:00-09:00 UTC

2020-08-17 - Release 20w34.1(2.20.8.202008061516)

08:00-09:00 UTC

2020-07-06 - Release 20w28.1(2.20.7.202006260844)

08:00-09:00 UTC

2020-06-15 - Release 20w25.1(2.20.6.202006041418)

08:00-09:00 UTC

2020-05-25 - Release 20w22.1

08:00-09:00 UTC (There is no update on EMMA client. only ESS part.)

2020-05-11 - Release 20w20.1(2.20.5.202004231344)

08:00-09:00 UTC

2020-04-01 - Release 20w16.2 has been cancelled

Release 20w16.2 scheduled for April 14 has been cancelled.

2020-03-23 - Release 20w13.1(2.20.4.202003121143)

08:00-09:00 UTC

2020-03-02 - Release 20w10.1(2.20.3.202002202009)

08:00-09:00 UTC

2020-01-20 - Release 20w04.1(2.19.17.202001071334)

08:00-09:00 UTC

2019-12-16 - Release 19w51.1(2.19.16.201912061438)

08:00-09:00 UTC

2019-11-25 - Release 19w48.1(2.19.15.201911151104)

08:00-09:00 UTC

2019-11-04 - Release 19w45.1(2.19.14.201910251452)

08:00-09:00 UTC

2019-10-14 - Release 19w42.1(2.19.13.201910040930)

08:00-09:00 UTC

2019-09-16 - Release 19w38.1(2.19.12.201909060857)

08:00-09:00 UTC

2019-08-26 - Release 19w35.1(2.19.11.201908151656)

08:00-09:00 UTC

2019-08-05 - Release 19w32.1(2.19.10.201908011409)

08:00-09:00 UTC

2019-07-15 - Release 19w29.1(2.19.9.201907081413)

08:00-09:00 UTC

2019-06-24 - Release 19w26.1(2.19.8.201906131143)

08:00-09:00 UTC

2019-06-17 - 21:00 UTC Emma is up

2019-06-17 - 08:00 UTC Emma is down due to a server certificate issue

A rollback to the previous certificate has been initiated

2019-06-03 - Release 19w23.1(2.19.7.201905231210)

Release 19w23.1(2.19.7.201905231210)

2019-05-13 - Release 19w20.1(2.19.6.201905031205)

08:00-09:00 UTC

2019-04-23 - Release 19w17.2(2.19.5.201904120815)

08:00-09:00 UTC

2019-04-01 - Release 19w14.1(2.19.4. 201903221543)

08:00-09:00 UTC

2019-03-11 - Release 19w11.1(2.19.3.201903010905)

08:00-09:00 UTC

2019-02-18 - Release 19w08.1(2.19.2.201902081434)

08:00-09:00 UTC

2019-01-21 - Release 19w04.1(2.19.1.201901111451)

08:00-09:00 UTC

2018-12-17 - Release 18w51.1(2.18.16.201812071229)

08:00-09:00 UTC

2018-11-27 - Flash issue identified for the ETS plus Customize flash sequence

A flash fail issue has been identified for the ETS (Embedded Test Service) plus Customize flash sequence with the latest version of Emma. We are working on a fix for this issue and aiming to deploy a maintenance version of Emma on Wednesday November 28th.
Temporary workaround: Run the Customize service one more time and it should work.

2018-11-19 - Release 18w47.1(2.18.15.201811131450)

08:00-09:00 UTC

2018-10-22 - Release 18w43.1(2.18.14.201810121226)

08:00-09:00 UTC

2018-10-08 - Release 18w41.1(2.18.13.201809201302)

08:00-09:00 UTC

2018-09-10 - Release 18w37.1(2.18.12.201809061739)

08:00-09:00 UTC
After the release a temporary issue was experienced for file downloads, approximately during the time period 08:00-11:15 UTC. The issue was solved via a configuration change in the content delivery network. The Emma team is sorry for any inconvenience caused by this issue.

2018-08-20 - Release 18w34.1(2.18.11.201808101101)

08:00-09:00 UTC

2018-07-30 - Release 18w31.1(2.18.10.201807200935)

08:00-09:00 UTC

2018-07-09 - Release 18w28.1(2.18.9.201806291355)

08:00-09:00 UTC

2018-06-19 - Release 18w25.2 (2.18.8.201806111304)

08:30 - 09:30 UTC

2018-05-28 - Release 18w22.1 (2.18.7.201805171612)

08:00 - 09:00 UTC

2018-05-14 - Release 18w20.1 (2.18.6.201805071418)

08:00 - 09:00 UTC
A reinstallation of Emma is needed in order for Emma to continue to function after May 28th.
Please make sure to read the installation guide:

https://software.sonymobile.com/www/reinstall-2018-05/

2018-04-16 - Release 18w16.1(2.18.5.201804051823)

08:00 - 09:00 UTC

2018-03-26 - Release 18w13.1(2.18.4.201803151630)

08:00 - 09:00 UTC

2018-03-05 - Release 18w10.1(2.18.3.201802231037)

08:00 - 09:00 UTC

2018-02-09 - Emma server affected by network maintenance

Upcoming necessary maintenance work for backend network will be affecting the Emma server on Saturday 2018-02-24 between 08:00-10:30 UTC. Minor intermittent disturbances are expected during this time frame. Note: Emma can still be used in offline mode to run services that have already been cached locally on the PC. It is recommended to use the "Download Services" functionality of Emma to download services that you will need to run during the change window.

2018-02-05 - Release 18w6.1(2.18.2.201801261250)

08:00 - 09:00 UTC

2018-01-18 - EMMA Downtime on January 22nd 2018 between 00:00-06:00 CET

ISP Maintenance affecting network access towards Emma servers.Emma will experience some disturbances during this change.Emma can still be used in offline mode to run services that have already been cached locally on the PC. It's recommended to use the "Download Services" functionality of Emma to download services that you will need to run during the change window.

2018-01-15 - Release 18w3.1(2.18.1.201801041525)

08:00 - 09:00 UTC

2017-12-18 - Release 17w51.1(2.17.17.201712081218)

10:00 - 11:00 CET

2017-11-30 - Emma server affected by network maintenance - CANCELLED

There will be a network maintenance work affecting the Emma server on Saturday 2017-12-09 between 16:00-17:30 UTC. Intermittent disturbances are expected during this 90 minute change window. Note: Emma can still be used in offline mode to run services that have already been cached locally on the PC. It's recommended to use the "Download Services" functionality of Emma to download services that you will need to run during the change window.

2017-11-27 - Release 17w48.1(2.17.16.201711171459)

10:00 - 11:00 CET

2017-11-06 - Release 17w45.1(2.17.15.201710271158)

10:00 - 11:00 CET

2017-10-16 - Release 17w42.1(2.17.14.201710101213)

10:00 - 11:00 CET

2017-09-18 - Release 17w38.1(2.17.13.201709081523)

10:00 - 11:00 CET

2017-09-15 - Scheduled Downtime in IT Environment on 16 - 17 September for EMMA

Dear All, We would like to inform you that the following application will be intermittently affected during the change: EMMA Start Date: 2017/9/16 17:00 (CET) End Date: 2017/9/17 2:00 (CET) Change: Patch Saturday Monthly OS patching (vendor supplied patches). Affected Application: Emma Downtime needed Please note: there will be intermittent disturbances during the change window. Intermittent disturbances means = when the server is rebooting the service that is running on the server will be unavailable during the reboot.

2017-08-28 - Release 17w35.1(2.17.12.201708231206)

10:00 - 11:00 CET

2017-08-07 - Release 17w32.1(2.17.11.201707310934)

10:00 - 11:00 CET

2017-07-17 - Release 17w29.1(2.17.10.201707071302)

10:00 - 11:00 CET

2017-07-14 12:13 CET - Scheduled Downtime in IT Environment on 15 - 16 July for EMMA

Dear All, We would like to inform you that the following application will be intermittently affected during the change: EMMA Start Date: 2017/7/15 17:00 (CET) End Date: 2017/7/16 2:00 (CET) Change: Patch Saturday (SONY UID) Monthly OS patching (vendor supplied patches). Configuration Item; seldmtae01/02 Affected Application: Emma Downtime needed Please note: there will be intermittent disturbances during the change window. Intermittent disturbances means = when the server is rebooting the service that is running on the server will be unavailable during the reboot.

2017-06-26 - Release 17w26.1(2.17.9.201706161154)

08:00-09:00 UTC During the release window, there were some temporary issues with looping client upgrades. Now solved.

2017-06-07 - New proxy setting in release 17w23.3

A new way of proxy handling was introduced in this release. In case of network issues user can configure the proxy used by Emma through "Internet options" (available on login screen or after login through tools->preferences->Internet options). Try the different settings (where "Use Windows internet options" is preferred, but if that doesn't work try "No proxy" or "Manual proxy configuration"). When using "Manual proxy configuration" fill in the same values as set in windows internet options or as provided by local IT admin.

2017-06-07 - Release 17w23.3(2.17.8.201705241559)

10:00 - 11:00 CET

2017-05-15 - Release 17w20.1(2.17.7.201705081601)

10:00 - 11:00 CET

2017-05-09 - Removal of Windows Vista support in Emma

Emma support for Windows Vista operating system will be removed as of release 17w23.3, scheduled for 2017-06-07. After this release it will no longer be possible to run Emma on Windows Vista.

2017-04-24 10:00 CET - Release 17w17.1(2.17.6.201704121541)

10:00 CET-11:00 CET

2017-04-18 - Emma Security update: Emma user password to be expired every 45 days instead of 90 days

In order to comply with Sony Mobile security requirements the Emma passwords has been set to expire after 45 days (was previously set to 90 days).

2017-04-05 - Release 17w14.3( 2.17.5.201703271812)

10:00 - 11:00 CET

2017-02-23 - Sprint 17w8.1 Maintenance Release 1

13:00 - 13:15 CET. A new server version will be released with no expected downtime for Emma users and only minimal downtime for ESS Admin users.

2017-02-23 - ESS/ESS Admin sprint 17w8.1 MR 1 change notification

08:00 - 08:15 CET. We'd like to inform you that the following ESS/Emma applications will be deployed in this sprint: 1. ESS Distribution 2. ESS-Admin Date: Thursday, 23th Feb 2017 Time: 13:00-13:15 CET. Change: ESS/ESS Admin sprint 17w8.1 MR 1 deployment on production environment. Impact: 1. ESS Distribution will experience disturbance. 2. ESS Admin will experience interrupt. Reason: This change is required so as to maintain SOMC IT Environment. We shall update you once the change activity is completed. Note: 1) Xperia Companion will not experience any downtime. 2) Emma can still be used in offline mode to run services that have already been cached locally on the PC. It's recommended to use the 'Download Services' functionality of Emma to download services that you will need to run during the change window.

2017-02-20 - Release 17w8.1( 2.17.3.201702131032)

10:00 - 11:00 CET

2017-02-10 - Emma sprint 17w6.1 Maintenance Release 1

08:00 - 08:15 CET. A new client version will be released with a fix for Yoshino flash issue. There will be no associated server downtime.

2017-02-06 - Release 17w6.1( 2.17.2.201701251006)

10:00 - 11:00 CET

2017-02-02 - Emma client experiencing connection problem-resolved

--1:58 PM CET. Emma client is experiencing connection problem due to a recent CDN change, we are working on it to get it fixed and will update on this page. Thanks for your understanding.

2017-01-09 - Release 17w2.1( 2.17.1.201701041432)

10:00 - 11:00 CET

2016-12-19 - Release 2.16.17.201612091557

10:00 - 11:00 CET

2016-12-15 - Scheduled Downtime in IT Environment for EMMA on 17 - 18 December

Start Time (CEST): 2016/12/17 16:00 End Time (CEST): 2016/12/18 2:00

Dear All,
We would like to inform you that the following application will be affected during the change:
EMMA
Start Time (CEST): 2016/12/17 16:00 End Time (CEST): 2016/12/18 2:00
Change: Patch Saturday Linux servers Monthly OS patching
Please note: there will be intermittent disturbances during the change window.
Intermittent disturbances means = when the server is rebooting the service that is running on the server will be unavailable during the reboot. We shall update you once the change activity is completed.

2016-11-28 - Release 2.16.16.201611221058

10:00 - 11:00 CEST

2016-11-07 - Release 2.16.15.201610281456

10:00 - 11:00 CEST

2016-11-02 - Release 2.16.15.201610281456

2016-11-07 10:00-11:00 CEST - A new Emma version will be released at this time. If you experience issues with the Activation or Theft Protection Unlock services after the release window the workaround is to manually restart the Emma application, thus forcing it to upgrade to the latest version.

2016-10-17 - Release 2.16.14.201610101042

10:00 - 11:00 CEST

2016-09-19 - Release 2.16.13.201609091558

10:00 - 11:00 CEST

2016-09-01 - ESS Admin downtime notification - 1th Sep 2016

1th Sep 2016 Time 13:30-14:30 CEST.

Dear All,
We like to inform you that the following applications will be update in this sprint:
1. ESS-Admin
Date: Thursday, 1th Sep 2016 Time 13:30-14:30 CEST.
Change: Updates of ADFS SSO Login System of ESS Admin on production environment
Impact:
1. ESS Admin will be unavailable.
Reason: This change is required to maintain SOMC IT Environment.
We shall update you once the change activity is completed.

2016-08-29 - Release 2.16.12.201608221014

10:00 - 11:00 CEST

2016-08-08 - Release 2.16.11.201607291407

10:00 - 11:00 CEST

2016-07-18 - Emma/ESS Sprint 2.16.10 deployment on production environment

10:00 - 11:00 CET. Dear All, We like to inform you that the following applications will be deployed in this sprint: 1. Emma 2. Emma Admin 3. UAS 4. ESS Distribution 5. ESS-Admin 6. ESS ASP 7. ESS Trackingadmin 8. ESS TrackingReceiver Date: Monday, 18th July 2016 Time 10:00-11:00 CEST. Change: Emma/ESS Sprint 2.16.10 deployment on production environment Impact: 1. Emma Server will be unavailable for Emma Client, PC Companion Pro and web access. 2. Emma Admin Tool will be unavailable; LESS flow will be interrupted for SOuRCE . 3. UAS service will be unavailable. 4. ESS Distribution will be unavailable for Emma Client, PC Companion Pro and web access; PC Companion, Bridge for Mac will not experience any downtime. 5. ESS Admin will be unavailable. 6. ESS ASP will be unavailable for LESS from SOuRCE. 7. ESS tracking admin and ESS tracking receiver will be unavailable. Reason: This change is required to maintain SOMC IT Environment. We shall update you once the change activity is completed. Note: 1) PC Companion will not experience any downtime. 2) Emma can still be used in offline mode to run services that have already been cached locally on the PC. It’s recommended to use the 'Download Services' functionality of Emma to download services that you will need to run during the change window.

2016-07-18 - Release 2.16.10.201607130957

10:00 - 11:00 CEST

2016-07-17 - Emma service is back to normal

2016-07-15 - Scheduled Downtime in IT Environment on 16 - 17 July for Emma

Time: 17:00 - 2:00 CEST.

We would like to inform you that the following application will be affected during the change:
Patch Saturday
Date: Saturday, 16th July 2016 Time: 17:00 – 2:00 CEST.
Change: Monthly OS patching (vendor supplied patches). Linux Servers
Impact:
1. Emma
2. ESS
Reason: This change is required to maintain SOMC IT environment.
We shall update you once the change activity is completed.

2016-06-27 - Release 2.16.9.201606210840

10:00 - 11:00 CEST

2016-06-19 04:20 CET - ESS services is back to normal

2016-06-19 03:40 CET - ESS services issue

After linux os patch, Ess services have issue. EMMA AM team is hanlding this issue.

2016-06-16 - Scheduled Downtime in IT Environment on 18 - 19 June for Emma

Saturday, 18th June 2016 Time: 16:00 - 23:00 CEST.

We would like to inform you that the following application will be affected during the change:
Patch Saturday
Date: Saturday, 18th June 2016 Time: 16:00 – 23:00 CEST.
Change: Monthly OS patching (vendor supplied patches). Linux Servers
Impact:
1. Emma
2. ESS
Reason: This change is required to maintain SOMC IT environment.
We shall update you once the change activity is completed.

2016-06-09 10:40 CET - update ticket 2702452 Emma service is back to normal

06-09-2016 10:31 CET

2016-06-09 - ticket 2702452 EMMA P2 Ticket for stakeholder notification

06-09-2016 09:25 CET

Dear All,
We would like to let you know there is an issue happened about Emma, it has been triggered P2 incident, related support teams are working on it now.

Below is the detail information.
SM9 ticket ID: 2702452
Application Name/ Functionality Name which is down: Emma
Time Occurred: 06-09-2016 09:25 CET
Estimated Resolution Time: 3 hours
Problem Description: Emma client is not working
In what way is function/service/application malfunctioning: Partly down
How does this impact end user? User not able to use Emma
How many users are affected approximately? Some regions
External Parties involved in resolution: Yes
Name of External Party: Emma AM
Future Course of action: ITPC Emma AM team
Contact person during the incident (Name, pho): Clark Cai +86 13811879182

2016-06-07 - Release 2.16.8.201605301505

10:00 - 11:00 CEST

2016-06-07 - Emma service is back to normal

2016-05-16 - Release 2.16.7.201605041511

10:00 - 11:00 CEST

2016-05-10 09:00 CET - Maintenance Release for Emma Client

There will be no downtime and no reinstall of the client since it will update by itself.

2016-05-03 - Release 2.16.6.201604191723

10:00 - 11:00 CEST

2016-04-19 - The Emma/ESS 2.16.6 Release has been postponed to 3rd of May.

10:00 AM to 11:00 AM CEST. We have postponed the Emma/ESS 2.16.6 Release to 3th,May.Please aware of and prepare for that.Thanks for your cooperation.

2016-04-15 10:00 CET - Emma client issue-Resolved

1:00 AM to 12:00 PM CEST

The Emma Client issue has been resolved now,and the Network team and CDN team are investigating the root cause.We will update the latest news to you. Welcome any feedback if you still have a problem.

2016-04-15 08:00 CET - Emma client issue

1:00 AM to 12:00 PM CEST. Emma client can only work at offline mode, pops up the window: "Unable to connect to the network, check your network connection. You will be logged in locally." The investigation is in progress with network and CDN.

2016-04-13 - Emma downtime on 13th of April from 13:00 to 14:00 CEST

On the 13th of April from 13:00 to 14:00 CEST, we will do some maintenance work. During this time you can only work offline i.e. cannot download software. Please download software that might be required before this time.

>

2016-04-06 12:40 CET - Problem to get access to services for external users in "CA" and "End user CA".

There are problem to get access to services for external users in "CA" and "End user CA".
To our knowledge consumer services are not affected.

2.16.5 MR1 has been deployed and please retry with your work. Thanks for your understanding.

2016-04-05 14:30 CET - Emma Client is working

Follow instructions below:

Only those who have started the Emma Client after today's release (after 11:00 CET) have to follow the instructions below:

There are two options depending on if you want to keep downloaded services or not.
Reinstalling Emma without keeping downloaded services
1. Restart computer.
2. Uninstall Emma.
3. Download and install Emma. (http://software.sonymobile.com/emma/)
4. Start Emma.

Reinstalling Emma and keeping downloaded services

1. Restart computer.
2. Move (or copy) db and localstorage folders from Emma installation folder to a temporary folder:
- For example C:\Program Files (x86)\Sony Mobile\Emma\db to C:\tmp\db
- For example C:\Program Files (x86)\Sony Mobile\Emma\localstorage to C:\tmp\localstorage
3. Uninstall Emma client.
4. Download and install Emma but DO NOT START EMMA until step 6.
(http://software.sonymobile.com/emma/)
5. Move (or copy) db and localstorage folders from temporary folder to Emma installation folder:
- For example C:\tmp\db to C:\Program Files (x86)\Sony Mobile\Emma\db
- For example C:\tmp\localstorage to C:\Program Files (x86)\Sony Mobile\Emma\localstorage
6. Start Emma.
This issue has been solved.

2016-04-05 - Emma downtime on 5th of April from 10:00 to 11:00 CET

On the 5th of April from 10:00 to 11:00 CET, we will do some maintenance work. During this time you can only work offline i.e. cannot download software. Please download software that might be required before this time.

>

2016-02-22 - Emma downtime on 2016-02-27 from 09:00 to 15:00 CET

On the 27th of February from 09:00 to 15:00 CET we will do some maintenance work. During this time you can only work offline i.e. cannot download software. Please download software that might be required before this time.

2016-02-22 - Release 2.16.3.201602121455

13:00 - 14:00 CET

2016-02-01 - Release 2.16.2.201601251738

13:00 - 14:00 CET

2016-01-11 - Release 2.16.1.201601071555

13:00 - 14:00 CET

2015-12-17 - Release 2.15.17.201512161456

2015-12-17 11:40:00 CET to 2015-12-17 12:10:00 CET

2015-12-14 - Release 2.15.17.201512071157

13:00 - 14:00 CET

2015-11-23 - Release 2.15.16.201511171525

2015-11-23 13:00:00 CET to 2015-11-23 14:00:00 CET

2015-11-02 - Release 2.15.15.201510291138

13:00 - 14:00 CET

2015-10-14 - Release 2.15.14.201510090937

13:00 - 14:00 CET

2015-09-21 - Release 2.15.13.201509141241

13:00 - 14:00 CET

2015-08-31 - Release 2.15.12.201508241237

13:00 - 14:00 CET

2015-08-13 - Emma Downtime on 23rd August 2015, 08:00-11:00 CET

Due to a necessary database change the Emma server will be down on August 23, between 08:00 and 11:00 CET. Note: Emma can still be used in offline mode to run services that have already been cached locally on the PC. It's recommended to use the 'Download Services' functionality of Emma to download services that you will need to run during the change window.

2015-07-20 - Release 2.15.10.201507101148

2015-07-20 13:00:00 to 2015-07-20 13:59:00

2015-07-06 - Release maintenance 2.15.9.201506301709

2015-07-06 13:00:00 to 2015-07-06 13:10:00

2015-07-01 - Release of Ess maintenance

2015-07-01 13:00 CET to 2015-07-01 13:15 CET

2015-06-29 - Release 2.15.9.201506241347

2015-06-29 13:00:00 CET to 2015-06-29 14:00:00 CET

2015-06-10 - Maintenance Release 2.15.8.201506081556

2015-06-10 13:00:00 CET to 2015-06-10 14:00:00 CET

2015-06-10 - Maintenance release for Emma & ESS UAS 2.15.8

2015-06-10 13:00:00 CET to 2015-06-10 13:20:00 CET Emma & ESS UAS deployment has been completed

2015-06-08 - Emma release 2.15.8.201506031110

2015-06-08 13:00:00 CET to 2015-06-08 13:40:00 CET Emma deployment has been completed

2015-05-27 - Emma maitenance release 2.15.7.201505261442

2015-05-27 13:00:00 CET to 2015-05-27 13:30:00 CET

2015-05-25 - Emma/ESS maitenance release 2.15.7.201505221629

2015-05-25 13:00:00 CET to 2015-05-25 13:30:00 CET

2015-05-21 - Maintenance Release 2.15.7.201505200853

2015-05-21 13:00:00 CET to 2015-05-21 13:30:00 CET

2015-05-18 - Release 2.15.7.201505130944

2015-05-18 13:00:00 CET to 2015-05-18 14:00:00 CET

2015-05-13 - Internet change for Sony Mobile

Dear Emma Users, Sony Mobile is about to change ISP (Internet Service Provider) and therefore if you are using the Activation service of Emma and have a local firewall where you have white listed the IPs used by Emma then you need to add the below IP range to your white list in order to secure you can continue using Emma without interruptions after this ISP change have been done: 37.139.156.32-40 Please make sure to update your local firewall configurations (if any) before May 25th.

2015-05-04 - Maintenance Release of 2.15.6.201504291043

13:00 CET -13:10

2015-04-29 - Release of Emma Maintenance for 2.15.6

13:00 CET -13:03 CET

2015-04-27 - Maintenance Release of 2.15.6.201504201654

13:00 - 13:58 CET

2015-04-17 - Emma online issue

Since the last release all Emma clients communicate via both http and https. Previously Emma clients (not using the activation service) only communicated over http. In order to secure your operations and to be able to use Emma in online mode please make sure both http (port 80) and https (port 443) traffic are allowed in your firewall. The Emma client communicates on ports 80 and 443 towards the below domain names: software.sonymobile.com cssemla.extranet.sonyericsson.com Below is an https test URL that you could use from a browser: https://software.sonymobile.com/ess-distribution/public/api/ping If you are not able to browse this page most likely your firewall is blocking the traffic and the Emma client will end up in offline mode.

2015-04-13 - Maintenance Release of 2.15.5.201504081732

13:00 - 13:30 CET

2015-04-07 - Release 2.15.5.201503311503

2015-04-07 13:00:00 CET to 2015-04-07 14:00:00 CET

2015-03-23 - Maintenance release of 2.15.4.201503191332

13:00 - 13:30 CET

2015-03-06 - EMMA Activation Service Downtime March 22rd 2015 between 9:00-12:00 CET

Dear Emma Users, Date: Sunday March 22 between 09:00-12:00 CET Change: IT infrastructure maintenance Impact: During this change window the Emma Activation Service will experience a downtime of about 15-30 minutes. Note: Emma can still be used to run other services, i.e. this only affects the Emma Activation service.

2015-02-02 - Release 2.15.2.201501291105

13:00 - 14:00 CET

2015-01-12 - 2.15.1

13:00 - 14:00 CET

2014-12-15 - Release 2.14.17.201412121559

13:00-14:00 CET

2014-11-24 - Release 2.14.16.201411190934

13:00-14:00 CET

2014-11-03 12:00 CET - Release 2.14.15.201410271230

12:00 - 13:00 GMT

2014-11-03 - Windows XP no longer supported

You are recommended to migrate from Windows XP to a supported operating system i.e. Windows 7 or 8.

2014-10-13 12:00 CET - Release 2.14.14.201410081526

12:00 - 13:00 GMT

2014-09-22 12:00 CET - Release 2.14.13.201409122125

12:00 - 13:00 GMT

2014-09-01 12:00 CET - Release 2.14.12.201408250841

12:00 - 13:00 GMT

2014-07-21 12:00 CET - Release 2.14.10.201407111005

12:00 - 13:00 GMT

2014-06-30 12:00 CET - Release 2.14.9.201406230908

12:00 - 13:00 GMT

2014-06-09 12:00 CET - Release 2.14.8.201405281228

12:00 - 13:00 GMT

2014-05-19 12:00 CET - Release 2.14.7.201405121444

12:00 - 13:00 GMT

2014-04-28 12:00 CET - Release 2.14.6.201404170858

12:00 - 13:00 GMT

2014-04-07 12:00 CET - Release 2.14.5.201403281437

12:00 - 13:00 GMT

2014-03-18 12:00 CET - Release 2.14.4.201403101311

12:00 - 13:00 GMT

2014-02-24 - Release 2.14.3.201402131509

2014-02-11 - Maintenance Release 2.14.2.201402071544

2014-02-03 - Release 2.14.2.201401231410

2014-01-13 - Release 2.14.1.201312191309

2013-12-09 - Release 2.13.14.201311281309

2013-11-18 - Release 2.13.13.201311080941

2013-10-28 - Release 2.13.12.201310171455

2013-09-30 - Release 2.13.11.201309191111

2013-09-30 - Change in release plan for EMMA

The change window for coming releases of Emma has been changed, for details please see the release plan: http://software.sonymobile.com/emma/

2013-09-09 - Release 2.13.10.201308300830

05:30 - 06:30 GMT

2013-08-19 05:30 CET - Release 2.13.9.201308081522

05:30 - 06:30 GMT

2013-07-16 11:00 CET - Maintenance Release 2.13.8.201307151333

2013-07-15 06:00 CET - Version 2.13.8.201307041200 Released

2013-06-24 - Release 2.13.7

2013-06-04 07:40 CET - Maintenance Release 2.13.6.201306031541

Maintenance Release 2.13.6.201306031541

2013-05-27 - Release 2.13.6

Release 2.13.6

2013-04-29 - Release 2.13.5

Release 2.13.5

2013-04-09 07:15 CET - Maintenance Release 2.13.4.20

Maintenance Release 2.13.4.20

2013-04-03 06:00 CET - Release 2.13.4

Release of 2.13.4.

2013-03-11 07:30 CET - 2.13.3.43 has been released

2013-03-04 09:30 CET - Maintenance Release 2.13.2.40

2013-02-06 07:10 CET - 2.13.2.16 has been released

2013-01-28 17:00 CET - 2.13.1.51 has been released

Minor urgent change for support of new products

2013-01-28 07:00 CET - 2.13.1.48 has been released

Minor urgent change for support of new products

2013-01-21 07:30 CET - 2.13.1.38 has been released

2012-12-17 08:02 CET - 2.12.15.18 has been released

2012-11-26 08:02 CET - 2.12.14.20 has been released

2012-11-05 09:56 CET - 2.12.13.28 has been released

2012-10-15 08:38 CET - 2.12.12.24 has been released

2012-09-17 08:56 CET - 2.12.11.22 has been released

2012-08-27 09:25 CET - 2.12.10.19 has been released

2012-08-06 08:12 CET - 2.12.9.24 has been released

2012-01-26 13:22 CET - Emma DB issue has been solved and systems are back to normal

2012-01-26 07:53 CET - Emma currently down due to database issues

Emma is currently down due to issues with the database. Technicians are working on a solution.

2011-12-06 14:00 CET - Maintenance release of 2.11.12.9

Solves problem with in device diagnostics

2011-12-05 07:00 CET - 2.11.12.5 has been released

2011-11-07 07:30 CET - 2.11.11.21 has been released

2011-10-03 10:00 CET - End of support

As of 2011-10-03 the following products are no longer supported in Emma:

G700, G700B, G700c, G900, J110, J120, J132, K200, K205, K220, K310, K330, K510, K618,
K790, M600, P1, P990T250, T258, T280, W200, V630, W850, W950, W960, Z250, Z320

2011-10-03 09:15 CET - 2.11.10.7 has been released

2011-09-05 06:35 CET - 2.11.9.6 has been released

2011-08-23 11:34 CET - Scheduled downtime for the Emma activation service

On 2011-08-25 between 08:00-09:00 the Emma activation service will be partly unavailable due to server patching. No other Emma services should be affected by this change.

2011-07-04 07:00 CET - 2.11.7.13 has been released

2011-06-09 11:10 CET - 2.11.6.14 Maintenance has been released

Fixes issues with Vivaz (U5, U8)

2011-06-07 07:00 CET - 2.11.6.12 has been released

2011-05-02 07:30 CET - 2.11.5.6 has been released

2011-04-04 07:00 CET - 2.11.4.11 has been released

Note: A new URL is used when communicating with the server. It might therefore be required to modify the local firewall settings so that traffic is allowed towards this new URL.


URL: emma.extranet.sonyericsson.com
Port: 80

2011-03-09 08:05 CET - 2.11.3.6 has been released

2011-03-01 09:22 CET - End of support

As of 2011-03-01 the following products are no longer supported in Emma:

K320, K750/D750, W300, W550, W700, W810, W830, Z550/Z558

 

2011-02-07 08:00 CET - 2.11.2.9 has been released

2011-01-03 08:00 CET - 2.11.1.9 has been released

2010-12-06 07:58 CET - 2.10.12.15 has been released

2010-10-27 08:00 CET - 2.10.11.10 has been released

2010-10-04 09:49 CET - 2.10.10.8 has been released

2010-09-06 06:00 CET - 2.10.9.13 has been released

2010-07-05 10:00 CET - 2.10.7.15 has been released

2010-06-08 09:00 CET - 2.10.6.21 has been released

2010-05-03 08:20 CET - 2.10.5.11 has been released

2010-04-06 09:00 CET - End of support

As of 2010-04-06 the following products are no longer supported in Emma:
K600i, MD300, EC400, EC400g, MD400, MD40g, PC300

2010-04-06 07:30 CET - 2.10.4.22 has been released

2010-03-25 09:04 CET - End of Support

As of 2010-03-25 the following products are no longer supported in Emma:

K600, K608, V600, PC-card

2010-03-01 07:50 CET - 2.10.3.25 has been released

2010-02-19 09:10 CET - Activation service back to normal operation

The activation service issue has now been solved.

2010-02-19 08:50 CET - Activation service down

The Emma activation service has been down since approximately 04:00 GMT. We are currently working on solving the issues.

2010-02-04 11:30 CET - Maintenance Release 2.10.2.53

Problems with device identification for older Symbian phones (G700, G900, M600, M608, P1, P990, W950 and W960) fixed.

2010-02-01 06:30 CET - 2.10.2.50 has been released

2010-01-25 15:30 CET - W800 is enabled again

Due to popular demand W800 is enabled for updates again.
Note that W800 is out of support and will be removed in the future.

2010-01-13 12:17 CET - Emma passwords

As of today Emma users are forced to change their passwords once every 90 days.

2010-01-11 14:36 CET - End of support

As of 2010-01-01 the following products are no longer supported in Emma:

J100
J210
J220
J230
J300
K700
W800
W600
W900
Z300
T290

2009-12-17 07:30 CET - Maintenance Release 2.9.12.29

A maintenance release has been performed. This adresses the following issue(s):
- Identification of X1

2009-12-14 09:27 CET - 2.9.12.24 has been released

New phone identification method in Emma means you MUST use the latest Emma version to be certain of 100% functionality. Go online and update your client.

2009-11-12 07:30 CET - Maintenance Release 2.9.11.14

This release enables Emma to start with a SEPI device connected.

 

Important:
If you still experience SEPI related problems, make sure you are using the latest SEPI driver.
You can find the latest driver under "Downloads" below.

2009-11-09 06:50 CET - Version 2.9.11.10 has been released

2009-10-19 05:50 CET - Maintenace Release 2.9.10.30

A maintenance release has been performed. This release reduces the time it takes to activate a unit.

2009-10-05 05:45 CET - Version 2.9.10.22 has been released

2009-09-09 10:30 CET - Maintenace release 2.9.9.18

Unscheduled maintenance release to fix errors with A2 platforms.
Client will upgrade automatically to the new version, 2.9.9.18.

2009-09-07 07:30 CET - Version 2.9.9.17 has been released

2009-07-06 08:30 CET - Version 2.9.7.22 has been released

2009-07-01 09:00 CET - End of Support

As of 2009-07-01 the following products are no longer supported in Emma:

F500, K300, K500, K506, K508, P900, P910, S700, S710, T226, T230, T238, T610, T616, T618, T628, T630, T637, V800, Z500, Z502, Z600, Z608, Z800, Z1010

2009-06-01 08:02 CET - Version 2.9.6.12 has been released

2009-05-04 09:15 CET - Version 2.9.5.16 has been released

- Client will automatically update to latest version

2009-04-06 06:00 CET - Version 2.9.4.19 has been released

2009-03-02 07:20 CET - Version 2.9.3.12 has been released

2009-02-09 07:30 CET - Maintenance release version 2.9.2.12

2009-02-02 07:30 CET - Version 2.9.2.10 has been released

2009-01-07 07:00 CET - Version 2.9.1.10 has been released

2008-12-01 07:00 CET - Version 2.8.12.9 has been released

2008-10-06 08:30 CET - Emma user guide has been updated, version 2.8.10

2008-10-06 05:48 CET - Version 2.8.10.13 has been released

2008-03-06 13:30 CET - New Emma service client now available

A new Emma service client has been developed and is now ready for roll-out. The new version brings improved usability, search and performance enhancements.

All current EMMA III users will have to migrate to the new Emma service client.

Step 1

The first step of the roll-out will be for all users to complete the iLearn training (requires approximately 30 minutes).

Log into iLearn (updated link that works also externally). Find the course "Emma Service Client User Training", (GCS-EMMASC2USER-EN), by searching or browsing.

Step 2
Download and install the new Emma service client, see download section.
Please note that you will keep you current user name and password.

 

We recommend that you keep your current EMMA III client during a one month transition period as a back-up solution.
This will enable you to build up your local database before uninstalling the previous version.

For further instructions, please refer to the Emma service client User Guide, available for download from the documentation section and also built into and searchable in the application.

2020-11