Operating Systems

The following operating systems are supported by Emma:

  • Windows 8.1 64-bit - End of support in 2023-01-17
  • Windows 10 64-bit
  • Windows 11 64-bit

Other Hardware

Required hardware for using Emma:

  • One or more of the following connectors/cables: USB (Micro USB Cable, USB-C Cable).
  • A USB Activation Dongle for activation services.
  • NOTE!
    We recommend that the USB cables are connected directly to the computers USB sockets.
    If a hub is used, it should be a good quality USB 2.0 hub, with external power supply.

PC Recommendations

Required PC hardware for using Emma.

    Requirement PC Hardware
    Recommended for single flash 2.0 GHz processor 2 GB RAM
    Recommended for multiflash 2.5 GHz processor 4 GB RAM
    If you do not follow the recommendations Sony cannot guarantee the functionality.

Parallel Flashing Recommendations

You can flash up to ten devices at the same time depending on hardware.

User Types

Depending on what user level you are on you will have different needs on hardware and performance.

    User type Services per day Example
    Low volume < 1 Single user
    Medium volume < 10 Service center
    High volume > 10 HVC (High Volume Center)

Network Requirements

Local firewall(s) must allow all traffic to the below addresses.

  •* port 80 and port 443.
  •* port 443
  • CRL (Certificate Revocation List) distribution points:
    •* port 80.
    •* port 80.

Internet Bandwidth Recommendations

To guarantee communication with the Emma server a recommended Internet bandwidth has been estimated below.
If you do not follow the recommendations Sony cannot guarantee the functionality.

    User type Recommended Internet Bandwidth
    Low volume 1.0 Mbps (available capacity)
    Medium volume 4.0 Mbps (available capacity)
    High volume 10 Mbps (available capacity)