Sony Mobile

 

EMMA P2 Ticket for stakeholder notification

 

Dear All,
We would like to let you know there is an issue happened about Emma, it has been triggered P2 incident, related support teams are working on it now.


Below is the detail information.
SM9 ticket ID: 2702452
Application Name/ Functionality Name which is down: Emma
Time Occurred: 06-09-2016 09:25 CET
Estimated Resolution Time: 3 hours
Problem Description: Emma client is not working
In what way is function/service/application malfunctioning: Partly down
How does this impact end user? User not able to use Emma
How many users are affected approximately? Some regions
External Parties involved in resolution: Yes
Name of External Party: Emma AM
Future Course of action: ITPC Emma AM team
Contact person during the incident (Name, pho): Clark Cai +86 13811879182

 

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