Emma Support
FAQ
| Question | Answer |
|---|---|
| How do I reset my password? | A password reset can be requested via the Forgot Password link in the Emma login dialog. |
| Why have I not received any email verification email? |
|
| Why is the email verification link not working? | The link is only valid for 24 hours. If the link has expired you can reqest a new one via the Forgot Password link in the Emma login dialog. If still not working please reach out to your Sony contact. |
How to get help
Service Center, CS Users
For Emma (including dongle) support please refer to your:- local Repair management interface
- or CU CS contact person
Market Unit users
For Emma account support, please refer to your local MU User administrator
Internal Sony Users
For internal Emma account, SW preparation and release support, please contact mail DL: SLM-EMMA-ADMINISTRATION
Other
For other tool & system related support, please contact Global helpdesk
Important:
To help us help you, please include the following in your error report:- Your Emma user name
- Which version of Emma you are using
- A step-by-step instruction to recreate your problem
- Emma log file, if possible.